Shipping policy

At Brutality London, we aim to deliver your order efficiently and with care. Please review our shipping policy below before placing your order.


Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

During peak periods, promotions, or product launches, processing times may be slightly extended.


UK Shipping

We offer shipping within the United Kingdom.

  • Standard UK Delivery: 2–5 business days

  • Express UK Delivery (if available): 1–2 business days

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.


International Shipping

We ship worldwide.

  • International delivery times: 5–14 business days, depending on destination

  • Delivery times may vary due to customs clearance and local courier services

Customers outside the UK are responsible for:

  • Customs duties

  • Import taxes

  • Any additional fees imposed by local authorities

These charges are not included in the product price or shipping cost and are non-refundable.


Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight and size

Any applicable shipping charges will be clearly displayed before payment is completed.


Customs & Duties

For international orders:

  • Brutality London is not responsible for delays caused by customs

  • Customers are responsible for providing accurate shipping information

  • Orders refused due to unpaid customs fees will not be refunded


Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

Brutality London is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to an incorrect address provided by the customer

If a parcel is returned due to an incorrect address, reshipping fees will apply.


Lost or Delayed Parcels

If your order has not arrived within the estimated delivery time, please contact us at [your email address] with your order number.

While we will assist where possible, Brutality London is not responsible for delays caused by courier services once the order has been dispatched.


Contact

For shipping-related enquiries, please contact us at 

contact@brutalitylondon.com